Service As Usual
Yesterday, my new book came out and I posted an unboxing video and people were mainly complimentary about my shed but, still, I was in a good mood, so I thought, I'll head to the Co Op and pick up a bottle of delicious wine, or the closest thing they have to a delicious wine in the Co Op. The Co Op has changed. It used to be the heart of the community. Old people would stand at the tills chatting to the interested staff and no one cared, because that felt like part of its function. It was a social hub, the village post office, even if the actual post office was round the corner at the Supervalue in King's Square. The Co Op is not like that now. Two self service tills appeared, and the staff, now all young men with tragic haircuts, are no longer behind the main tills, because they're blocking the aisles with those shelves on castors, so laden with produce you can't get past them. I'd noticed the sea change when the shop's customer focus seemed to change away f...
